Support

Contact

Send the e-mail from the address of your LapViz account, so that we find it at once. For a session, add its link; for a file that is not imported, attach the file.

LapViz Pro subscription

• Change of plan, cancellation, card and invoices: in your settings, tab Subscription, then on the secure page of Stripe. My subscription
• Cancel at any time: Pro stays until the end of the period already paid, then the subscription does not renew.
• The payments go through Stripe, our reseller, who issues the invoices. For a question about a payment, a charge you do not recognise or a refund, write to us with the e-mail address of the invoice.

A file is not imported

The list of the supported loggers and apps, and what LapViz reads from each one, is on the page of the formats. A file LapViz cannot read yet: send it to us, we use it to add the format.

Your account and your data

• Download all your data, or delete your account and its data, in your settings, tab Personal data. Personal data
• Forgotten password: use the link of the sign-in page. Reset my password
• How we use your data: Privacy policy · Terms

Security

Found a vulnerability? Write to support@lapviz.com with the subject Security; please do not publish it before we fixed it.